Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You can find almost all the answers to your questions in the intuitive Help Center incorporated into IT Architect Limited’s Online Control Panel. It boasts an extensive knowledge base with frequently asked questions and detailed how–to articles written by our professional technical support team.

  • Top quality support service
  • Video Tutorials

  • We have compiled a collection of step–by–step video tutorials that visually demonstrate how to solve a common issue associated with your shared website hosting services account. You’ll find the tutorial video clips in the Help Center section.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 technical support service and come with a sixty–minute ticket response time guarantee. Our practiced customer service technicians will be online 24/7/365 and will fix any issue that you may chance upon within less than sixty minutes after the support ticket submission. In the majority of instances, a reply will be provided to you within twenty minutes.