A 99.9% Server Uptime
We’ve built our shared website hosting system using dependable hardware and significantly tweaked software. Our admins have installed a modified version of Security–Enhanced Linux on our hosting servers in order to ensure the highest level of safety and reliability. We have added a number of DoS protection mechanisms together with highly efficient firewall software to make sure our internal network is unassailable and secure.
All our shared website hosting services packages offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, the guarantee stays unchanged.
A 99.9% Network Uptime
If you want to deliver a first–rate hosting service, you can hardly trust the default network configuration in a datacenter. We’ve set up our very own custom internal network in order to ensure a hypersonic connection speed with the rest of the world.
And because of this, regardless of which data center facilities you pick: our USA based datacenter, our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter or our Australia based datacenter, you will take advantage of a guaranteed 99.9% network uptime. And this guarantee is available with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you’re disappointed with our services, or if you think that they are inadequate, or if you decide that you must use a VPS web hosting services rather than a cloud hosting account – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control of your domains even when you delete your web hosting account with us.
24/7 Technical Support
We’ve conscientiously picked each single member of our 24x7 support department so that we can offer you the very best customer support service that you can get. Each one of our technical support engineers has several years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. And they are available to you 24/7 – you can contact them whenever you want and they’ll respond ASAP.
Their average support ticket response time is well under 20 minutes, whilst with other web hosting firms you need to wait for days. Plus, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to within 60 minutes.