If you ever encounter a problem with your site and are incapable of tackling it, ask the respective web hosting provider’s help desk team to assist you to get the site back online. A quick solution would be the perfect scenario, but a lot of hosting companies reply within 24 hours or even more, particularly if you’re working with a hosting reseller. Even if the problem can be quickly fixed, your website may not function properly or may not be reachable whatsoever for an extended stretch of time, so you may lose prospective clients as it is very unlikely that anyone would be inclined to come back to a website that’s out of order. Hence, you have to make certain not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a timely manner. If an application update doesn’t go as planned or you erase something by mistake, for example, the site must be restored quickly in order to avoid extended unreachability.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any helpdesk ticket that you submit or any email that you write is just 60 minutes, even in case you contact us on weekends and legal holidays. Whatever the essence of your enquiry or issue might be, we will help you out momentarily and will supply you with the required information to solve any problem with your sites. The actual response time commonly doesn’t surpass 15-20 minutes, which suggests that you can just forget about waiting for hours and hours on end to get a problem sorted out or what is even worse than that – waiting all day only to get an answer that more information is necessary whilst nothing is fixed. We will assist you without delay because we know how precious time can be in the dynamic online age. The sixty-minute reply guarantee is valid for any billing or technical question that you might have in regards to our shared website hosting services
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a support ticket through your hosting Control Panel or send an email associated with your semi-dedicated server
, you’ll obtain a reply within only one hour. You can touch base with us whenever you need in regard to technical, billing or general issues and considering the fact that we are available 24/7/365, you’ll always obtain assistance without any delay. Depending on the specific issue or question, we’ll give you more information, fix the complication if it’s been caused by something that’s within our reach or advise you on what to do on your end if you have to update a certain setting for a web app that we don’t have access to. You can just forget about waiting for an entire day for each single reply. Actually, in the majority of cases we reply to emails and tickets within no more than 20-25 minutes.