If your web hosting service provider offers live chat support, you can talk to a representative in real-time and learn helpful info or get an issue resolved promptly. The main advantage of using chat rather than calling to talk to a live person is that you need just a computer with web access, therefore you won't pay any rates in case you're in a different country or state. Furthermore, it'll be simpler to copy and paste data for example domains, usernames or error messages in other words details which are sometimes hard to provide to the other party over the phone. The real-time chat is also a quicker way to contact your web hosting service provider's support crew in comparison to using a ticketing system. What's more, when some trouble requires more time to be taken care of, you can do something different while you wait for guidance on the live chat, so you won't waste time - something that is not possible in case you're on the phone.