A ticketing system is the most widely used channel of communication that web hosting providers offer to their customers. It is typically part of the billing account and is the very best way to tackle a problem that takes a certain amount of time to examine or that needs to be escalated to an administrator. Thus, all replies contributed by either side will be kept in the exact same place in the event that someone else wants to work on the problem at hand and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll need to sign in and out of at least 2 accounts in order to do a specific task or to get in touch with the company’s client care staff. In case you would like to manage a number of domains and each one of them is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. It may also take a substantial period of time for the provider to respond to your ticket.