The accessibility to the customer and tech support that a shared website hosting company provides can tell you a lot for the services which they provide too. In the event that you can use just e-mails and / or tickets, you have most probably discovered some reseller not the actual website hosting provider. If this is the case, you will probably have to wait for several days to have a problem resolved as the reseller may not be checking their communication regularly or they may need to contact the real hosting company for further assistance. If the provider provides you with several means of communication with quick response time that are available at any moment, they are almost certainly the top provider, not just a reseller. So you'll get prompt assistance and excellent support since they'll have immediate access to the servers where your account will be created. No matter what the issue - technical or sales, it's always much better to be able to contact your website hosting company directly via your preferred method of communication.
24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and tech support for our shared website hosting services
. Even if you aren't our client yet and you have some questions, we can assist you in a timely manner and provide you with the necessary info, in order to give you a choice to make the very best decision when you get your new website hosting account. We're available any time, including holidays and weekends, and we supply various ways of communication to contact us - phone, live chat, email messages and support tickets. To make things easier for you, we have multiple phone numbers around the world, so that you're able to call the one that is closer to you. The maximum response time for your emails and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, which means that you can forget all about waiting for a few days to get assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to receive prompt assistance, especially if your website is not working efficiently for some reason. All our Linux semi-dedicated hosting
include 24/7 customer and tech support, so if anything happens, you're able to use plenty of ways to get in touch with us - telephone line with several local numbers around the world, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and general matters, which means that in case you do not have an account yet, for example, you will be able to receive additional details regarding our solutions, or we will assist you with less complex technical issues. The second two options are for solely technical problems or everything which is more time-consuming due to the fact that it is more convenient to follow the communication between you and our tech support team. The guaranteed max response time for them is only an hour, the regular one - 15-20 min, so you will not have to wait for a whole day in order to get assistance like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server
package that we offer comes with 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to contact us at any moment, even holidays and weekends. For your convenience, we offer different methods of communication - telephone support with a couple of local numbers around the globe, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues because it'll be much easier to keep track of what is going on. The maximum warranted reply time for all emails and tickets is an hour, however it hardly ever takes that long to receive assistance. When you acquire the Managed Services upgrade that we provide, our administrators can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get prompt support in general, let alone when you manage an entire server, that's why each dedicated server
that we supply comes with 24/7 support with one-hour reply time warranty whatever the situation. This service is free of cost for any type of issues with the server or the software that was installed by our administrators through the setup, so you'll be able to contact us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing section or you can send an e-mail message, and the actual response time for either of these rarely surpasses thirty minutes because we have administrators available 24-7-365. In case you require general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you may use our live chat service and talk to an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you are able to include to your server plan through the billing Control Panel.